Thank you for visiting and shopping at Solvax. The following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time:
All orders undergo processing within 1–3 business days. Please note that shipments are not processed or delivered on weekends or holidays.
Order Cut-Off Time:
Order cut-off time 06:00 PM (GMT-07:00) Mountain Standard Time (Phoenix)
Shipping rates & delivery estimates:
We currently offer standard shipping.
| Destination | Estimated Transit Time | Shipping Charge |
| United States | 7 to 10 business days | Free |
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email within 24 hours once your order has been placed. Within 3 business days after your parcel is shipped, you will receive an email with the courier’s details and your consignment number, this can be used to track your order.
Can I change my address?
Please contact us at contact@solvax.shop before your item has been dispatched. Solvax does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding. Please contact us at contact@solvax.shop to ask for an accurate reply.
Tracking Shows the Order Was Delivered But Not Received:
If the tracking shows that your order has been delivered but you haven’t received
it, please follow these steps:
1. Check with neighbors or household members in case the package was delivered to them by mistake.
2. Verify the shipping address on your order confirmation email to ensure accuracy.
3. Contact the carrier directly to inquire about the delivery status and request
proof of non-delivery.
4. Send us proof of non-delivery so that we can immediately issue a refund for your order.
Contact Us
Email: contact@solvax.shop
Phone: +1 227-250-2061
Address: 32 Belden St, Hartford, CT 06120, United States
Support: Monday to Friday, 09:00 a.m. – 05:00 p.m.